There could be a few!
You’re not marked ‘Official’: selecting your ‘6-8 Athlete Profile’ as ‘official’ (a blue check mark next to the name of the athlete you want to tag) is one of the steps in the ‘Athlete Profile’ creation process. Profiles that are not marked as ‘official’ will not populate on the 6-8 game desk and can restrict athletes from getting tagged immediately If you need help marking your ‘Athlete Profile’ as ‘official’, HERE is a short tutorial to walk you through the process!
You’re not subscribed: having a subscription is necessary to access your game performance data, unlock the extensive 6-8 video library, receive workouts from your coach on the game desk, check your 6-8 Challenge scores, and utilize the individual scoring feature. HERE is a short tutorial to help get you started!
You’re not tagged in the 6-8 game desk: it’s a simple fix! If your coach or club uses the 6-8 game desk, you can connect with them directly and ask them to tag your 6-8 ID in their roster(s).
If you were an athlete in a league/tournament or aren’t sure if the 6-8 game desk was used at your competition: please reach out to cam@6-8sports.com with your 6-8 ID number, the name of the tournament/game you played in, dates of play, and your age group.
You’re using the wrong app: it happens! If you are an athlete/parent, you should be using our 6-8 mobile app (white background).
You might have multiple accounts: there is a chance that the wrong 6-8 ID has been tagged. If your coach or club uses the 6-8 game desk, you can connect with them directly and ask them to tag your correct 6-8 ID in their roster(s) and delete the other one.
If you aren’t sure, please reach out to cam@6-8sports.com with your 6-8 ID number, the name of the tournament/game you played in, dates of play, and your age group.
If you are still having issues with getting your stats, please Contact Us